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Upon design confirmation and order placement, The UNDONE requires 7-10 business days for watch assembly. For fixed SKU orders, 7 to 10 working days are needed, while customized orders necessitate 17 to 20 working days. Subsequently, the brand dispatches the order, with delivery times subject to variation due to public holidays, peak periods, customs, or postal service delays. Various delivery services are utilized based on destination and timing, and a signature may be required upon receipt. Altering delivery details post-shipping is not feasible.
Returns are accepted by The UNDONE within a 14-day window following delivery. Shipping expenses for returns are the customer's responsibility since the brand does not supply return labels. To ensure a seamless experience, it is essential that all returned goods remain in an unopened, pristine, and resalable state, complete with their original packaging. Please be aware that personalized orders, limited edition models, pre-orders, and Early Access items are non-returnable and non-cancellable. Items purchased from shopundone.com must be free of wear, use, washing, or modifications, and should be returned in their original packaging. Custom-made products are considered final sales and do not qualify for returns or exchanges. Prior to dispatching the return, customers are advised to reach out to cs@undone.com.
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