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Swiss Diamond provides complimentary shipping and hassle-free returns within the contiguous United States. Deliveries are made to any location across the United States and its territories, but international shipping beyond the USA and Canada is not currently available. Shipping fees are computed based on the item's weight and the distance from the warehouse, with UPS and FedEx determining the rates. In some cases, Swiss Diamond may utilize UPS - Surepost or FedEx - Smartpost for deliveries. For retail orders exceeding $2,000, the nearest UPS or FedEx facility might be used, with delivery restricted to the contiguous US.
Swiss Diamond acknowledges that returns are occasionally necessary, and the company aims to facilitate a hassle-free experience. Should you find your purchase unsatisfactory, it's possible to return unopened items in their original packaging within 30 days for a refund, replacement, or exchange. To start the return process, send an email to customerservice@swissmadebrandsusa.com requesting a UPS or FedEx return label. It is important to be aware that utilizing the supplied label will result in a $20 return fee being subtracted from your refund.
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