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All Sulwhasoo packages are dispatched from the brand's Southern California warehouse. Delivery times vary based on the shipping date and destination zip code. Complimentary shipping is provided for purchases exceeding $35, while a signature is mandatory for orders over $600.
Sulwhasoo facilitates returns for the majority of new, unopened items and lightly used goods bought from the brand within a 45-day period post-delivery. For purchases made from November 1 to December 25, the deadline for returns is set for January 15 of the subsequent year. Customers looking to initiate a return should contact Sulwhasoo's customer service at sulwhasoo@apus.amorepacific.com. The return shipment must contain the invoice along with the confirmation email for the return. Upon receipt at the distribution center, refunds are issued within 15 business days.
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