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STONE AND STRAND provides complimentary delivery for purchases exceeding $80. To ensure timely receipt, customers are advised to verify shipping durations prior to finalizing their transaction. This can be done via a call to +1 855 755 3935 or an email to atyourservice@stoneandstrand.com. After submission, alterations to the order aren't possible; however, cancellation is available within one hour by sending an email to care@stoneandstrand.com, ensuring the inclusion of the order number.
STONE AND STRAND provides customers with a generous 100-day window to return items, starting from the delivery date. A $12.50 fee is associated with refunds to the original payment method, whereas opting for store credit incurs a lower charge of $5. It's important to highlight that welded or engraved pieces are considered final sale and thus not eligible for returns. In the event that an item arrives damaged, customers are encouraged to contact care@stoneandstrand.com, providing both their order number and a photograph of the product, to receive a free replacement. However, international patrons should be informed that the brand does not offer returns or exchanges for their orders.
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21 Crosby St, New York, NY
+1 855 755 3935
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