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Headquartered in Las Vegas, NV, SNOOZ maintains a broad network of distribution centers across the country to minimize delivery times. Within the contiguous U.S., customers can choose from several shipping options: Fast(ish) with a 5-7 business day timeframe, Faster within 2 business days if orders are placed by 1:00pm ET, and Fastest in just 1 business day if ordered by 1:00pm ET. For Alaska, Hawaii, Guam, Puerto Rico, American Samoa, and U.S. APOFPO addresses, standard shipping takes 7-10 business days, extending up to 21 days for U.S. APOFPO. Presently, the brand's products are exclusively available in the U.S.
Should a customer find their acquisition less than satisfactory, SNOOZ requests the submission of a return request form within 100 nights from the date of purchase for a refund or an exchange. A 1-year limited warranty is provided by the brand on all SNOOZ Original models, whereas SNOOZ Pro and Breez editions are safeguarded by a 2-year limited warranty. For assistance regarding warranty matters, customers are encouraged to contact warranty@getsnooz.com via email. In the event of a broken or defective item, SNOOZ suggests getting in touch with cs@getsnooz.com.
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