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SAOLA provides home delivery services to member countries of the European Union, with the exception of Denmark, Ireland, Hungary, Finland, Portugal, and the Czech Republic, at a rate of €13 inclusive of tax. A higher fee of €20 applies to those specific countries. In Monaco, the charge is just €8.90 including tax. For shipping information to other global regions, customers are encouraged to contact connect@saola.com. Free shipping is available for US orders over $99; otherwise, a $9 shipping fee is applied. Shipping to Puerto Rico and Alaska costs $25, while rates for areas outside the continental US, such as American Samoa and Hawaii, are calculated automatically.
SAOLA recognizes the significance of a 30-day evaluation period, allowing customers to determine if their purchase is suitable. The brand requests that any returned items be in an unworn condition, with all tags intact and in their original packaging. It is crucial that the footwear was bought directly from the SAOLA website, and return requests must be initiated within 30 days of receipt. For customers in France, a considerate offer is made: one complimentary return for orders exceeding €99. Qualified returns can be managed effortlessly via the SAOLA return portal, ensuring a seamless and convenient process.
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