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RitFit ensures a seamless and efficient experience for every customer by processing all orders within 2-3 business days, except for pre-sale items. The brand is committed to maintaining this high standard of service.
RitFit guarantees that refund requests are commenced within 35 days from the date of purchase. For further assistance, customers can contact the brand's customer service via support@ritfitsports.com or by dialing +1 (888) 818-9660. In cases where returns are necessitated by significant defects, damage, or a mistake made by the brand, return shipping costs will be borne by RitFit. Conversely, if the return is prompted by the buyer’s personal reasons, such as a change in preference or an incorrect size selection, the item must remain unopened and in its original packaging, with the buyer responsible for the return shipping expenses. Refunds are not applicable for misuse. To file a damage claim, please submit your order number along with relevant photos or videos.
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