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Quilted Koala guarantees that every order is dispatched from Monday to Friday using UPS, excluding public holidays. The brand conducts deliveries on working days, and when offered by UPS, Saturday delivery is an option, apart from holiday periods.
Quilted Koala welcomes the return of any new, unused items that lack embellishments or monograms, provided they still have their original tags and packaging, within a 7-day window post-delivery. Products that come with an embellishment or a monogram cannot be returned. To start the return process, reach out to Quilted Koala within 7 business days from when you received your order to get a Return For Credit (RFC) number. Afterward, send back the item using a traceable shipping method and forward the tracking information via email to customerservice@quiltedkoala.com. It is necessary to have an RFC number for the return to be processed.
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