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At present, Playful Promises does not facilitate exchanges. Should a customer find their purchase unsatisfactory, a refund can be issued in accordance with the established terms and conditions. Once the returned items are received, the processing of refunds commences every following Monday, and it generally requires a week for the thorough inspection of the goods. For the secure return of products, the brand advises utilizing a tracked shipping method, as liability for parcels lost during transit cannot be assumed by Playful Promises. Unless an item is defective, the expenses associated with return shipping are to be borne by the customer.
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