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Return Policy & Exchange Policy

Oura Ring provides a straightforward return or exchange policy, allowing customers to request a refund for their initial purchase or swap it once for another size of the same ring. For purchases made in the US, Australia, Canada, Finland, Germany, Japan, and the UK, returns and exchanges can be facilitated via the self-service portal. To initiate this process, the order number and the email linked to the order are required. It's crucial to understand that shipping, handling, and any customs fees from the original transaction are not eligible for reimbursement. Refunds are credited in the currency used for the original payment, reflecting the current exchange rates. Upon receipt of the returned item, the brand ensures the completion of the return or exchange within 14 business days, after which a confirmation email is sent.