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Standard shipping, typically taking 10-15 working days, is provided by Minooy. Orders exceeding US$109 qualify for complimentary shipping, while a flat fee of US$10 is charged for those below this amount. Originating from Shenzhen, Minooy also maintains a US warehouse to facilitate easy returns.
A 30-day no-reason return policy is provided by Minooy, enabling customers to request a full refund or exchange for items within 30 days of receiving them. When the return is not a result of an error made by the brand, the customer will be responsible for covering the shipping costs in both directions. Items must remain in their original packaging and condition to qualify for a return. The processing time for returns generally spans 3-5 business days. For products that are defective, Minooy offers a complete refund; however, for non-defective items, the refund amount will not include shipping and handling fees. Any inquiries regarding returns can be directed to support@minooy.com.
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