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Luxe Pillow provides complimentary shipping and returns within the contiguous United States, ensuring that customers can effortlessly enjoy the brand's high-quality offerings.
Luxe Pillow encourages clients to reach out via support@luxepillow.com or through the contact form available on their website to begin the return process. A complimentary return label is provided by Luxe Pillow for customers located in the contiguous United States, and a complete refund is processed upon receipt of the returned item. In contrast, individuals residing in Hawaii, Alaska, and Canada are required to cover the expenses associated with return shipping. Should a customer wish to make an exchange, and if the new purchase amount does not exceed the initial order, the brand will facilitate this transaction; otherwise, it is advised that the original product be returned and a fresh order placed. Additionally, Luxe Pillow extends a 100-night risk-free trial, applicable to up to two pillows.
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