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For any inquiries, customers are encouraged to reach out to Velous Footwear via email at info@velousfootwear.com. To start a return or exchange, the form must be completed with the order number, email, and contact number. Upon receipt of the form, instructions will be provided by the brand to assist in the process. A refund to the original payment method is typically processed within 10 business days after the item reaches the warehouse. Velous Footwear ensures a 30-day satisfaction guarantee, allowing for a full refund if the product does not meet expectations. It is essential that the items are in an unused and resellable condition for returns or exchanges. While there are no charges for returning the product, it is important to note that the initial shipping fees are non-refundable.
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