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At present, Lanolips' US-based warehouse dispatches products exclusively to the USA and Canada. For customers residing beyond North America, Lanolips extends its shipping services to Australia and select other nations; it is recommended that these patrons browse lanolips.com.au to complete their transactions. Shoppers from Europe are advised to navigate to lanolips.eu, whereas individuals in the United Kingdom should proceed to lanolips.co.uk for their shopping needs. Free standard delivery is provided by the brand on US orders exceeding $40 USD and on CA orders surpassing $60 USD. All purchases within the USA and Canada are subject to sales tax. It is important to acknowledge that for international deliveries, the recipient will be accountable for customs regulations, import duties, and any supplementary charges.
Lanolips permits returns within a 30-day period, provided that the items are in their original, unopened, undamaged, and resalable condition. Refunds are not available for opened or used products, and online exchanges are not offered. To start the return process, customers should send an email to hellousa@lanolips.com, including their order number to receive a return authorization. After receiving confirmation, the item can be mailed back to the specified address, along with the Return Authority number. It is important to note that end-of-life products, such as those with a short expiry date or discounted items, cannot be returned. In the event of receiving incorrect or damaged items, it is recommended to contact Lanolips within 7 days of delivery, attaching a photo for reference. Returns are only accepted for products purchased directly from lanolips.com.
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