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Kurgo guarantees that orders submitted post 11 a.m. ET will be dispatched on the subsequent business day. Orders placed during weekends or holidays will also be processed the next business day. Business days, as defined by the brand, span from Monday to Friday, excluding public holidays. For customers in Alaska and Hawaii, Kurgo provides restricted shipping choices, and these regions do not qualify for complimentary or standard delivery.
Kurgo places a high priority on achieving customer satisfaction. Should any product acquired directly from the brand fail to meet expectations, it is eligible for return within 45 days, resulting in a full refund of the purchase price. For items purchased through other online or store retailers, customers are advised to contact those specific retailers to inquire about their individual return policies. Regarding exchanges, they are managed as two distinct processes: initially, the item must be returned, followed by placing a new order on Kurgo.com. It is important to note that new orders will incur shipping charges.
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