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Keeper subsidizes shipping costs to facilitate a smooth delivery of your purchases. However, it's important to note that complimentary returns are not provided. In the event of shipping mistakes made by Keeper, the corresponding fees will be reimbursed. For all other instances, both the initial and return shipping expenses are non-refundable.
Keeper acknowledges that occasionally, the product you've selected may not meet your expectations, and for this reason, Keeper provides a 14-day return period. In the event of receiving a defective item, customers are encouraged to contact enquiries@keepers.com or call 07775162683. For merchandise bought from Keeperstop.com, ensure it is sent back within 30 days, in its original condition with all tags present, to qualify for a complete refund. After this timeframe, if the item remains listed on the site, store credit might be offered as an alternative. It's important to remember that returns cannot be processed beyond 45 days. Furthermore, personalized items will only be eligible for return if they arrive damaged.
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