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Jurlique ensures that all orders made through its website are exclusively delivered to addresses within the United States. Once an order is placed, it cannot be altered or canceled. The brand provides shipping services to the continental US, as well as Alaska, Hawaii, APO, and FPO Boxes. For APOFPO shipments, Fedex Ground is utilized, while USPS Ground is the chosen method for Alaska and Hawaii. It's important to note that P.O. Box addresses do not qualify for shipping. Jurlique requests a 2-3 day processing period prior to shipment. Customers can take advantage of free shipping on orders exceeding $75.
Jurlique accepts returns within 30 days from the date of receipt for a refund, provided that all items are returned with the packing list. If over 30% of the product has been used, it is not eligible for return. A restocking and processing fee of $15 will be deducted from the refund amount, and a Return Authorization Number is necessary. Exchanges are not processed by the brand. Refunds will be issued within 21 business days after the warehouse receives the returned item. Customers must cover the cost of return shipping and handling.
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