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Returns are accepted by GoSun within a 30-day period to their location at 5151 Fisher Place, Cincinnati, OH 45217. To ensure a smooth process, it is essential to include the customer's name, email, and order number with the returned item. Upon receipt, the brand commits to processing returns within 72 hours. Customers are responsible for covering the shipping expenses, which are non-reimbursable. For added convenience, GoSun offers the option of sending a pre-paid return label via email, but this service incurs a $10 handling fee in addition to the return shipping cost, both of which will be subtracted from the refund. It should be noted that the Moneyback Return policy excludes Boats and Campers. This return policy is exclusively available to those who have made purchases directly through https:gosun.co.
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