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GiGi New York provides complimentary U.S. ground shipping for purchases exceeding $150, with fees determined by the delivery method, weight, dimensions, and destination. Personalized orders from the brand typically require 5 to 7 business days for processing, whereas non-personalized items are usually ready within 3 to 5 business days.
GiGi New York offers a full refund for merchandise returned in its original, sellable condition within 30 days from the date of purchase. Customers are requested to inform customer service via email or phone within three days if they receive any defective or incorrectly shipped items. It is essential to understand that the cost of return shipping is the responsibility of the customer. All returns must be directed to: Attention: Customer Service Returns, GiGi New York, 305 Spagnoli Road, Melville, NY 11747.
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