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Customers are advised to contact Freedare's customer support at support@freedarebike.com within three days upon receipt of the product to report any issues or damages. The brand provides a 14-day trial period for ebikes, with a return shipping fee of $150 per bike, which is not charged for exchanges. Accessories and spare parts can be returned within 14 days if they remain unused and unopened, but a 25% restocking charge will be applied. It should be noted that returns without prior authorization will not be accepted.
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