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Eyewear Index provides complimentary delivery to Australia and New Zealand for purchases exceeding $75, and no-cost global shipping for those over $200. Orders are shipped from the Sydney warehouse within 24-48 hours, with a tracking number sent by email. DHL Global standard international shipping allows Eyewear Index to send items to PO Boxes in the UAE and Saudi Arabia, necessitating a PO Box address for these locations.
Eyewear Index provides a 30-day free return policy for customers in Australia, starting from the date of receipt. For international customers, returns are accepted within 60 days, but shipping expenses must be borne by the customer when sending items back to the Sydney warehouse. Items sold at a final sale price and those from the Online Warehouse Sale are non-returnable unless they are defective. Exchanges and store credit are not available. To facilitate a seamless return, it is essential that the products are returned in an unworn condition, complete with their original packaging and labels. The processing time generally spans 1-2 weeks, following which the refund will be credited to the original payment method.
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