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Ella+Mila provides complimentary standard ground delivery for all retail orders within the continental United States, excluding wholesale transactions. Due to the liquid and flammable nature of nail polish, only ground transportation is utilized. Operating from Los Angeles, California, Ella+Mila ensures that shipments generally arrive within 3-12 days. International delivery to Canada is offered, but customers should anticipate extra charges, duties, and tariffs. For P.O. box addresses, ground shipping remains the preferred method.
A full refund is offered by Ella+Mila for merchandise returned within 10 days of the delivery date, on the condition that each item remains in its original state and packaging. Shipping expenses are not reimbursed by the brand, and return shipping labels are not supplied. In cases where an item was gifted, returns can only be made by the initial buyer, or the recipient must provide evidence of purchase. Exchanges are possible for damaged goods. However, specials, promotions, or items bought with points or discount codes are final and cannot be returned or exchanged. Refunds and returns are processed by Ella+Mila exclusively for products bought directly from ellamila.com or their Amazon store.
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