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ECCO is pleased to provide complimentary standard shipping for all purchases exceeding $150, enhancing the convenience for customers to savor the brand's premium offerings.
ECCO encourages customers to return any unsatisfactory purchases for a refund, minus the shipping costs. It's important to understand that shipping and handling fees are non-refundable. For a seamless experience, returns must be sent back within 30 days of the initial delivery, along with the receipt from your purchase at us.ecco.com. Only unused and unworn items will be eligible for a return and refund. A $10 return fee is applicable to all return orders. Alternatively, returns can also be processed at select ECCO stores or ECCO Outlets, provided the shoes remain unworn, in their original packaging, and you present the order and shipping confirmation email, packing slip, and a valid photo ID. The brand asks that returns at ECCO owned and operated stores do not exceed two pairs per day per customer.
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