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DrunkDeer guarantees that FedEx handles all shipments, with deliveries scheduled from Monday to Friday, holidays excluded. Weekend shipping and delivery are not available. DrunkDeer does not offer cupcake shipping to Alaska, Hawaii, US territories, PO Boxes, Canada, or APOFPODPO addresses. Furthermore, state-specific limitations apply to wine gifts. Delivery options and fees will differ according to the chosen arrival date and FedEx's rates.
DrunkDeer places a high value on quality, and in the event of any concerns, customers are encouraged to contact hello@drunkdeer.com for support. Solutions will be provided by the brand, and if required, a return and replacement can be arranged. For issues unrelated to quality, DrunkDeer mandates that return requests be submitted within 7 days of receipt, with the customer responsible for the return shipping fees. It is crucial to understand that arbitrary returns are not permitted. In cases where a customer receives an incorrect item, they should get in touch with hello@drunkdeer.com within 7 days, attaching an image and the tracking number. Following verification, a refund or exchange will be issued. Refunds are processed upon the returned product's arrival at the warehouse; however, it is important to note that shipping expenses are not refunded.
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