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Costway accepts returns within 30 days from the date of receipt. For a return to be processed, items need to be returned to the designated warehouse in their original packaging, including all accessories, manuals, and parts, along with the original receipt, for either a refund or an exchange. If the original packaging is not available, the return cannot proceed. In the event of damaged or defective items, customers should reach out to customer support within 90 days for a refund or replacement, providing necessary images or videos. When a buyer wants to return an item due to an accidental order or no longer needing or wanting it, the buyer will bear the return shipping costs, and a 10% restocking fee will apply. Orders canceled within 24 hours of payment will be fully refunded within three business days.
VISA, Mastercard, American Express, PayPal, JCB, Discover, Klarna, Apple Store, Google Play
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