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Brave New Look offers complimentary standard shipping for all orders that exceed $75. For other purchases, a uniform rate is applied, with the specific shipping charges determined at checkout. Shipping durations are projected by the brand, taking into account the nature of the product and the time required for personalized production, providing customers with a precise delivery timeline for their exclusive items.
Brave New Look provides a 30-day return window from the receipt date, allowing customers to return products if they are unused and in their original condition. It is essential to understand that shipping fees will not be reimbursed. In case of receiving a damaged or defective product, Brave New Look requests that it be reported within seven days for a complimentary replacement. Certain items, including gift cards, final sale, limited edition, and seasonal products, are not eligible for refunds. However, size exchanges are permitted for seasonal items, with a limit of one exchange per item per order. For assistance with returns or exchanges, customers are encouraged to contact support@bravenewlook.com.
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