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Based in Melbourne, Australia, Billy Bones Club dispatches all products on the following business day upon receipt of payment. Utilizing Australia Post for all deliveries, the brand ensures that standard domestic shipping reaches metropolitan areas within five business days and other parts of Australia in seven. For those opting for express delivery, metropolitan areas will receive their orders in two business days, while other regions will get theirs in three. International customers should expect regular post to take up to 20 business days. Committed to customer satisfaction, the brand provides complimentary express shipping for orders exceeding $220 (AUNZ) and free standard shipping for purchases over $100 (AUNZ). Shipping services are available globally.
At Billy Bones Club, the process of returns and exchanges is designed to be seamless and effortless. A copy of the receipt or invoice email must accompany any items being returned or exchanged by customers. It is required that products are sent back within 14 days following the online transaction, together with evidence of purchase. For exchanges, a note indicating the preferred size or color should be included. In cases where an item is defective, inaccurately described, or not as ordered, the brand will gladly offer a refund or replacement upon return within a reasonable period and with proof of purchase. Customers are gently reminded that they bear the responsibility for return shipping expenses, currency conversion fees, and that refunds do not encompass delivery charges.
PayPal, Credit Card, Debit Credit Card, After Pay, Zip Pay.
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