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Avenlur guarantees that shipments originate from either the east coast or west coast warehouse, with delivery expected within 2 to 5 business days through FedEx or UPS. Orders placed prior to 2 pm EST are dispatched on the same day. Any orders after 2 pm will be sent out by the brand on the following business day.
Returns are accepted by Avenlur up to 30 days from the initial purchase date. Prior to sending back an item, it is necessary for customers to reach out to support and acquire a Return Merchandise Authorization (RMA) number. In cases where returns are due to defects in manufacturing, the brand supplies a pre-paid shipping label. The refund process is initiated once the returned product has been received and inspected. Should a return be because of a change of heart on the part of the buyer, a restocking fee, which can go up to 20%, might apply. For products bought via a re-seller, all return inquiries need to be managed through that particular re-seller.
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