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NY Designer Fabrics guarantees that sale items are dispatched through UPS or FedEx, offering ground, overnight, or 2-day delivery. The shipping fees depend on the package's weight, dimensions, and insurance value. Swatches are mailed via USPS at a flat rate of $5.75. Deliveries to Australia and New Zealand typically require 2-3 weeks and do not include a tracking number. In the US, selecting Flat Rate means no tracking number will be provided.
NY Designer Fabrics respectfully asks that any issues related to damaged items or shortages be communicated within 15 business days following the delivery. The brand does not permit returns for goods that have been cut, damaged, or modified in any manner. Swatches and custom orders are non-returnable under all circumstances. For returns, it is requested that a copy of the packing slip or customer receipt be enclosed. In cases of defects, a full refund will be provided. Prior to sending back the fabric, the brand recommends contacting them to obtain a Return Invoice Number (RIN).
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