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Zone Diet dispatches its products from Massachusetts, usually on the following business day. Customers in the Continental United States can opt for Standard Shipping, which takes 3-10 business days and is handled by UPS SurePost. International clients are responsible for any duties, taxes, or extra charges. For inquiries from abroad, emails can be sent to internationalorders@zoneliving.com. Free Standard Shipping is provided by the brand for orders exceeding $100.
Zone Diet is dedicated to delivering total satisfaction. In the event that a product does not meet your expectations, it can be returned within 30 days for a full refund of the purchase price. It is important to note that original shipping and handling charges are non-refundable. Should the return be a result of an error by Zone Diet, the brand will reimburse the return shipping expenses. For a seamless experience, the RGA number must be clearly visible on the package; otherwise, the return cannot be processed. Please send returns to: Zone Diet Returns, 200 Corporate Place, Ste. 4, Peabody, MA 01960. Processing of the refund may take between 4 to 6 weeks.
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