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ZENDUCE provides expedited, insured shipping and complimentary global delivery. Based on product stock, orders might be dispatched from either US or overseas warehouses. The purchase price encompasses customs, duties, or taxes. Should an order not arrive more than ten days after the expected delivery date, customers are advised to reach out to support@zenduce.com for an order status review. In cases where a package is declined or not arranged with the courier, return shipping charges will be incurred.
ZENDUCE guarantees the return eligibility of its products within a 30-day period following the delivery date. It is requested that the items remain unused, uninstalled, and in their original packaging. However, customized items do not qualify for returns. To facilitate a smooth return process, along with damage compensation and exchanges, customers must ship the items back to the warehouse in Delaware. In cases where the items are not returned in their original condition, a 10% restocking or refurbishing fee may be applied by the brand.
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