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From Monday to Friday, X RAY Jeans handles and dispatches all orders. Orders submitted from Friday to Sunday will be sent out on the subsequent Monday or Tuesday. The brand requests 1-2 business days for order processing. During sales or holidays, this period might extend to 2-5 business days. Tracking details are automatically emailed to the address provided at checkout. Should you not receive the tracking information within 1-2 business days post-processing, please check your spam folder. Once dispatched, orders cannot be canceled. For any tracking concerns, customers are encouraged to contact cs@xrayjeans.com.
For product returns to X RAY Jeans, customers are requested to send the items to 55 Talmadge Road, Edison, NJ 08817. Prior to initiating a return, it is preferred that communication be established with cs@xrayjeans.com. The brand accepts returns of unused items in their original packaging within 30 days. It is important to note that gift cards are not eligible for return. A receipt or proof of purchase must accompany all returns. Although shipping costs are typically non-refundable, they will be reimbursed if the issue stems from the seller's error. Upon inspection and approval, refunds will be processed without delay.
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275 Madison Ave, Fl 3, New York, NY 10017, US; 1450 Broadway, Suite 801, New York, NY 10018; 55 Talmadge Road, Edison, NJ 08817
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