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WoolBox guarantees order fulfillment through Royal Mail & DHL Tracked Services. Orders for North American clients are shipped from the United Kingdom using Royal Mail International. The standard shipping (tracked) delivery time to the USA and Canada is 5 to 10 working days. Shipping fees, which vary by weight, start at $8.99 US or $10.99 CAD for up to 0.5kg. Any applicable import duties and taxes are the responsibility of the customer.
WoolBox facilitates returns within a 30-day window following the receipt of the order, providing a complete refund for products that remain in a fully resalable state and are returned in their original packaging. Items that have been utilized or altered cannot be accepted for return. Upon receiving the returned merchandise, refunds are issued within 14 days. In the event that customers receive defective or damaged goods, they are encouraged to contact WoolboxCustomerService@woolbox.co.uk, including their order number and relevant details, to seek assistance.
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