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Orders placed with WeNatal's California-based warehouse are dispatched from Monday to Friday, usually within 1-2 business days, except on holidays. A flat-rate shipping fee is provided for U.S. customers, depending on the order value, while international shipping reaches more than 140 countries. To ensure privacy, all orders are shipped in discreet packaging. For optimal delivery, it is recommended to avoid using hotel or temporary addresses. If traveling, the brand advises placing orders at least two weeks ahead or adjusting the subscription shipment date as needed.
A one-time refund is provided by WeNatal for your initial 30-day supply, should you request it within the first 30 days. For further information, customers are encouraged to send an email to care@wenatal.com. It is important to note that bulk orders and repeat purchases are considered final and cannot be refunded. Upon delivery confirmation, no refunds or replacements will be issued. In the event of a return due to address-related problems, the policy remains unspecified; therefore, verifying your information prior to placing an order is highly recommended.
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