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Vosges Chocolate utilizes FedEx for shipping, providing Ground (1-4 days), 2nd Day Air, and Next Day Air options. Deliveries via 2nd Day Air and Next Day Air are guaranteed to arrive on business days. From May through September, the brand ships orders only from Monday to Wednesday, and may necessitate express shipping to ensure safe delivery during warmer months.
Vosges Chocolate ensures a No Melt Guarantee, meticulously overseeing each shipment and incorporating additional cooling materials as needed. In the event that your chocolate arrives in a melted state because of high temperatures, Vosges Chocolate will provide a replacement. To receive support, customers are advised to reach out to the Chocolate Concierge Department at Vosges Chocolate within two days of receiving the package, along with a thorough description and photos documenting the condition. The staff is committed to facilitating a smooth replacement or exchange process. It's important to note that this guarantee applies exclusively to properly addressed orders on the initial delivery attempt, considering the perishable nature of the products. Due to the handcrafted and perishable characteristics of its offerings, Vosges Chocolate does not accept returns and cannot resell items once they have been returned to the warehouse.
PayPal, Visa, MasterCard, American Express, Apple Pay, Google Pay, Klarna, Shopify Pay, Discover, Diners Club, JCB, Bancontact, iDEAL
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