Valentine's Day Deals
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Vivian Lou guarantees that all U.S. orders are dispatched through USPS, generally reaching customers within 7 to 10 business days post-processing. For urgent needs, expedited FedEx delivery is available. International shipments are handled by FedEx, with duties and taxes included. Orders submitted after 12 PM MST will be shipped the next business day, while those placed after 12 PM MST on Fridays will be sent out on Monday. After processing, U.S. orders are provided with tracking details via email. It should be noted that once an order is placed, shipping addresses cannot be altered. The brand holds no liability for packages after they have been shipped; any claims must be directed to USPS or FedEx.
To initiate a return, customers are advised to contact customercare@vivianlou.com and seek return instructions from the brand. It is crucial to avoid sending insoles without prior email communication, as unauthorized returns will not be processed. Refunds within 90 days will be credited to the original payment method, whereas refunds after 90 days will be processed exclusively through PayPal. In cases where free shipping was provided, a $6 deduction will be applied to the refund amount. Furthermore, all unused insoles must be returned before a refund can be issued for multiple pairs.
Definitely! There are 11 active UrbaneBox offers you can use today to get discounts on your order.
One of today's top UrbaneBox deals: Extra 50% Off First Box.
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864 Burdeck St, Schenectady, NY 12306-1218
(518) 348-8382
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