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Urban Skin Rx generally handles and dispatches orders within a 1-2 business day timeframe, from Monday to Friday, with the exception of federal holidays. In periods of high sales volume or under unusual circumstances, shipping might be delayed by up to one week. For customers within the country, 2 business day Priority USPS is utilized, whereas international shipments, sent via FedEx, may require 1-2 weeks for delivery. Free USPS Economy shipping is provided for domestic purchases exceeding $50, and an alternative $5.99 shipping option is also accessible.
Urban Skin Rx provides a lenient return policy, allowing returns for any reason up to 30 days post-delivery, even if the products have been opened and used. For Tier III Rewards Members, this period is extended to 60 days. The brand requests that customers bear the cost of return shipping. It's important to note that certain items, including Subscribe & Save shipments, travel kits, mini kits, Beauty Box, and holiday or limited edition products, are considered final sale and thus non-returnable. Refunds are typically issued within 3-5 business days upon receipt of the returned item. Be advised that international duties and taxes are not refundable.
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