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Untouched World aims to inform customers that additional fees might be levied at the border for shipments to the United States, as these are mandated by US Customs and the delivery service. Variations in delivery times can occur, depending on the destination and the selected shipping option. The customer support team at Untouched World is available to assist from 8:30am to 4:00pm, Monday to Friday, New Zealand time. Further details regarding the shipping policy can be found on the brand's website.
Untouched World offers a 30-day return policy from the date of purchase, applicable to items that remain unworn, unwashed, undamaged, and in their original packaging, complete with all accessories and tags. The brand retains the authority to determine the eligibility for refunds. Items on sale can be exchanged for a different size, color, or style, contingent upon availability, but are non-refundable unless they are defective or not as specified in the order. Socks and face masks must be returned in their original, unopened packaging and in an unworn condition. Return shipping costs are to be prepaid by the customer, except in cases where the item is damaged, defective, or not as ordered. Refunds do not encompass the initial shipping charges, unless the goods are faulty or not as described.
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