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Paul Stuart aims to inform customers about their obligation concerning duties, taxes, and international shipping fees. It is crucial to select items thoughtfully, as the brand emphasizes that all international purchases are final and not eligible for returns or exchanges.
Within 30 days of purchase, Paul Stuart accepts the return of full-price items in their original, unworn condition, complete with all tags, provided a receipt is presented. Sale items, also in their original condition and with all tags, can be exchanged or given store credit within 15 days of purchase, with a receipt required. Refunds are processed to the original payment method. It's important to note that final sale items cannot be returned or exchanged. For online exchanges, customers should email ecommerce@paulstuart.com, including the original order number, the item number for exchange, and specifics about the desired new item, such as size and color. Availability will be confirmed by Customer Service, who will then provide a free return label. The entire exchange process, from receipt to completion, generally takes 10-12 business days.
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