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Free standard shipping is provided by Tula for purchases exceeding $50 within the contiguous United States, with PO Boxes and APO addresses being exceptions. A ground shipping fee of $9.95 applies to orders below $50. Deliveries to Alaska, Hawaii, or areas beyond the contiguous U.S. may incur extra charges. After dispatch from the warehouse, typical delivery times for free standard shipping in the U.S. range from 3 to 7 business days. Canadian customers benefit from free standard shipping on orders over $100 CAD, including duties. For other international destinations, standard shipping and handling fees apply. Customers are responsible for any customs, duties, taxes, or VAT, as these are not included in the shipping costs.
Returns of all carriers and ring slings are accepted by Tula, provided that the items are in their original packaging and returned within 30 days of purchase for a refund. The purchase must have been made directly from Tula. It is the customer's responsibility to cover the shipping and handling costs associated with any return. For US customers, the processing of returns can take up to 5 business days from the time the warehouse receives the item, and an additional 10 business days for the refund to be issued. International customers should contact Tula's Customer Care at help@babytula.com for assistance with returns. Accessories are also eligible for a full refund if returned within 30 days of purchase, with the customer bearing the cost of return shipment and handling. All products must be unworn, with tags attached, in their original packaging, and free of any damage or signs of wear.
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