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Tru Luxe Jeans extends complimentary ground shipping via UPS for domestic orders exceeding $100 within the US. International patrons can opt for UPS International Ground at a cost of $35 or UPS International Expedited for $55. For those residing outside the US, customer service is available to assist. Usually, UPS Ground shipments are delivered in 7-10 days, though they often arrive within 3-5 days. It should be noted that the brand does not ship to PO or APO boxes, and international deliveries may require up to 20 business days.
For purchases made at Tru Luxe Jeans, a return policy is available for items bought within 30 days. Refunds are provided to the initial payment method, but only for full-priced products. Clearance and sale merchandise is final and cannot be returned, refunded, or exchanged. To initiate a return, customers should utilize the return portal, with a $9.95 processing fee being subtracted from the refund. There is a 28-day period following the start of the return process during which the items must be shipped back. Upon receipt, it can take up to 7 business days for the brand to complete the refund. It's important to note that shipping costs are non-refundable, and gift cards do not qualify for refunds.
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