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From warehouses located in California, Wisconsin, and New Jersey, Trek-Expert distributes its products across North America, reaching all U.S. addresses, even Alaska and Hawaii. International shipping is available for select items. The brand provides complimentary professional assembly and a 30-day return policy on all online orders. In cases where the wrong, damaged, or defective merchandise is received, shipping costs will be reimbursed.
A 30-day return policy is provided by Trek-Expert for all online purchases of Trek and Bontrager products. Returns, refunds, or exchanges are only accepted for items purchased directly from TheTrek.co. To qualify for a return, the item must remain in its original, unused state, barring any manufacturer defects. Should an incorrect or defective item be delivered, the brand will bear the return shipping costs; otherwise, these expenses fall on the customer. For certain Trek-Expert products, customers have a 14-day window from the date of receipt to start the return process. It is essential that the product is returned in its original packaging, complete with the label. Unless the product is non-compliant or defective, the customer is responsible for the return shipping costs.
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