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Upstep guarantees delivery of the impression kit within 1-3 business days. Once your foot imprints are made, they can be returned free of charge. Following receipt of the kit, Upsteps are meticulously crafted and dispatched within 12-22 business days.
Upstep provides a 180-day refund policy for custom orthotics, complemented by a lifetime guarantee on the shell. It is requested that clients use their custom orthotics for a minimum of 21 days prior to initiating a return. Under a satisfaction-assured policy, customers can seek a remake or reimbursement without any inquiries and without the need for additional documentation. Upstep is dedicated to offering complimentary remakes and adjustments until the perfect fit is achieved.
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