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Wolf vs Goat provides shipping services to the United States, Canada, and other international locations. Estimated delivery times for non-U.S. destinations may be affected by customs processing. A 6% sales tax is included for shipments to Virginia. It is important to note that any extra charges, such as taxes, duties, tariffs, and import fees, are the responsibility of the customer. These costs, not covered by USPS, will be billed to the recipient.
Customers are encouraged to initiate a return by emailing concierge@wolfvsgoat.com, providing their order number, a list of items intended for return, and the reason. Should an exchange be desired, customers should specify the preferred item, and the brand will offer the required guidance. It is crucial to understand that returns sent without prior authorization will not be accepted. Returns must be processed within 14 days from the date of receipt. For a refund, excluding shipping costs, items must remain unwashed, unworn, and unaltered. Undergarments can only be returned if they are unopened or defective. Shipping and handling charges are non-refundable. Sale items, including those bought with promotional codes, are eligible for exchange or store credit only, unless stated otherwise. Items discounted by 30% or more are final sale. Made to Measure and Made to Order products cannot be returned.
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