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Totes provides complimentary standard ground delivery for purchases exceeding $50 USD across North America, dispatched from Cincinnati, Ohio. Orders are guaranteed to be processed and sent out within 48 hours, barring public holidays and weekends. The brand confines its shipping services to the United States.
A 60-day return policy is offered by Totes for purchases made from totes.com, enabling customers to obtain a refund. To facilitate a quicker return, it is advised to contact the customer care team via email at totescustomercare@randa.net, including your PO#. Utilizing the provided return shipping label will result in the cost being subtracted from the refund. Items not in their original condition, damaged, missing parts, or returned after the 60-day period cannot be accepted for return. Refunds are generally processed within 7-10 days, with the original shipping charges deducted. For warranty claims, the brand recommends sending the item to the WarrantyExchange Department located at 9655 International Blvd., Cincinnati, OH 45246, along with your name, return address, phone number, and email. If necessary, include a check payable to Totes. The completion of the return process may take between 2 to 6 weeks.
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