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TideWe guarantees the processing of all orders within business days, utilizing shipping services such as USPS, UPS, and FedEx. Currently, TideWe restricts its delivery to the United States, ensuring that your purchases reach you both swiftly and securely.
TideWe provides a 30-day return policy for items that have not been used, which are bought from their online store. However, the brand does not permit returns for custom waders, products that show signs of dirt, damage, or wear, and undergarments that have been taken out of their original packaging. To facilitate a seamless return experience, it is requested that all original tags and packaging be included. Should the return not be a result of an error by TideWe, the shipping cost will be the customer's responsibility. In instances where shipments arrive damaged, customers are advised to decline delivery. If the shipment has already been accepted, they should contact cs@tidewe.com for support.
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