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Three Ships offers shipping services to Canada and the USA via their online platform. Dispatch for Canadian orders occurs from Brampton, ON, whereas those destined for the US are shipped from Chicago, IL. Trial Kits, dispatched as letters without tracking, may require up to 14 days for delivery post-fulfillment. Regrettably, the brand does not support international shipping through their site.
Returns are accepted by Three Ships within a 30-day period from the date of purchase for a complete refund, as long as the items are either new or slightly used. To initiate a return, customers can send an email to hello@threeshipsbeauty.com. The shipping expenses for returns are covered by the brand. In the case of exchanges, only products that have not been opened and remain unused are eligible, and the customer must bear the cost of mailing the item back. It is important to remember that certain products, including Trial Kits and Holiday Kits, are considered final sale and thus, do not qualify for returns.
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