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The Prisoner Wine Company generally ensures delivery within a timeframe of 2 to 5 business days for the continental United States. While the brand does extend its shipping services to your state, it is unable to facilitate the shipment of spirits to your chosen destination.
The Prisoner Wine Company guarantees a replacement or refund for any bottle of wine that is flawed or damaged, as long as it was bought via their official website. Wines purchased from other retailers must be returned to the point of sale. Due to legal restrictions, The Prisoner Wine Company cannot process returns on alcoholic beverages unless they are corked or defective. For initiating a return, customers are encouraged to contact the brand at customerservice@theprisonerwinecompany.com. In instances where the initial delivery was compromised, The Prisoner Wine Company will provide a full reimbursement, including all shipping and handling fees, or send a new order free of charge.
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