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With a global presence, The Pelvic People ships to more than 195 countries from the United States. Orders received by 2 PM Pacific Time, Monday through Friday, are dispatched on the same day. Those placed later, over the weekend, or during a major holiday, will be processed the following Monday or the next business day. Within the U.S., Ground shipping via USPS typically takes 3-10 business days, whereas 5 Day shipping arrives in 3-5 business days through USPS Priority Mail. International deliveries usually take 7-10 or 8-14 business days, though customs may cause delays. Customers are kept informed with tracking information sent via email.
For orders shipped beyond the borders of the United States and Canada, The Pelvic People does not permit returns or exchanges. Cancellation requests are honored solely within the first hour following the order placement; customers must get in touch with customer service, providing their order number. Unopened items in their original packaging can be returned, but a restocking fee of $12 will be subtracted from the refund amount. Given the personal nature of the products, The Pelvic People cannot offer exchanges, returns, or refunds for items that have been opened or used, unless there is a manufacturing defect. A 12-month warranty from the date of purchase is provided by the brand, and should any product malfunction during this period, customers are encouraged to contact customer service for support.
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