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The Handcrafter's Companion guarantees that orders within the US are dispatched through UPS, generally delivered in 2-3 business days. Yodel is typically chosen for shipping to the UK and other international destinations, ensuring efficient delivery of crafting materials.
At The Handcrafter's Companion, a strong dedication to customer contentment is upheld. For any merchandise that has not been utilized, remains in its initial packaging, and is in a condition suitable for resale, a refund can be requested when accompanied by a duplicate of the purchase receipt. It is requested that the brand be notified about the intended return within 14 days from the date of acquisition, with the actual return process completed no later than 30 days after receiving the goods. In cases where an item is defective, it may also be sent back, along with a copy of the invoice, for a complete reimbursement. This 14-day notification period and 30-day timeframe for returns or exchanges apply to all items, provided they are unopened, in their original packaging, and in a state fit for resale.
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